AutoPatch 8Y-XL Setup Guide download pdf (Page 67)

Visible damage and shortages must be noted on the freight bill;

packaging and contents must be retained for inspection.

A.2 Replacement Policies and

Procedures

During the warranty period:

1. Describe the problem to an AutoPatch dealer, regional

representative, or the AutoPatch customer service department.

2. Upon verification of a problem that requires factory repairs, an

AutoPatch customer service representative will issue a Return

Materials Authorization (RMA) number, and we will, at no cost,

repair or replace the part(s) returned to the factory and return the

part(s) to the sending party. If conditions do not permit this

procedure, we will invoice new or reconditioned (at AutoPatch’s

option) replacement part(s) to the dealer and ship the part(s) to the

dealer or to the consumer if so directed by written order from the

dealer. Unless otherwise instructed in writing by an AutoPatch

customer service representative, part(s) replaced under this warranty

must be returned to the factory:

a) within thirty (30) days;

b) with shipping and insurance costs prepaid;

c) with the RMA number clearly indicated on the outside of each

container;

d) in the original shipping container(s), if possible;

e) with a written description of problem.

If the replaced part(s) are returned within thirty (30) days, we will

apply credit to the dealer’s account for the total value of part(s)

determined defective, plus return shipping costs. Any part(s)

received after thirty (30) days or otherwise not in compliance with

these requirements may be refused, and credit will not be issued.

3. Repaired or replaced part(s) will be warranted for the remainder of

the original system warranty period for the first thirty (30) days

following the invoice date, or we will extend the original warranty

period by the period of verifiable downtime, whichever provides the

greatest benefit.

A-2 Installation and Setup Guide

AutoPatch Service and Returns Policy

Policies

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AutoPatch 8Y-XL Setup Guide Page 67